Chef Chic
How Wise Surge Digital Marketing Helped "Chef Chic" Gain 107 Reviews in 3 Years
Introduction
When Wendy of Chef Chic, a Chef in the Catering industry, approached Wise Surge Digital Marketing, their online reputation was pretty nonexistent. Wendy understood that investing in her business’s online reputation would dramatically increase her sales.
The Challenge
Chef Chic faced several challenges:
- Afraid to ask her clients for a review.
- Never reach out to their past clients for reviews
- No process of stopping negative reviews
- No process of automatically gathering reviews
These issues were preventing them from increasing their total number of reviews.
Our Solution
To address these challenges, Wise Surge Digital Marketing deployed a tailored strategy based on our Customer Activity Domination Roadmap. Here’s what we did:
- Foundation Phase: We conducted a thorough audit of their digital presence, focusing on profile listings and online reputation. Using ReviewLead, we centralized review collection and automated feedback acquisition via email and print. Positive testimonials were amplified across their website, sales channels, and social media, while negative feedback was managed privately to maintain control. We also collaborated on strategic responses to highlight top-notch customer service and protect their reputation.
Performance Highlights
% Revenue Growth
0
%
Total Number of Reviews
1
Services Provided
- Reputation Management
- Local SEO
Client Testimonial
“Wise Surge Digital Marketing made managing our online reputation effortless. We now use the Reviewlead system to initiate gathering reviews from our clients. The process was seamless, and the results have been incredible for our business!” – Wendy
Implementation Process
Our step-by-step approach included:
- Strategy Session: Collaborated with Chef Chic to understand their goals and target audience.
- Playbook Presentation: Delivered a detailed marketing playbook outlining the roadmap.
- Execution: Implemented Review Lead, set up landing page, and set up Automated Feedback Acquisition.
- Continuous Monitoring: Tracked key metrics like Average Star Rating Increase, Total Number of Reviews Increase, Average Ratings Across Multiple Sites, and the Sentiment of the Reviews.
The Results
In 3 Years, Chef Chic saw transformative results:
- Total Number of Reviews: Increased from 1 to 107
- Online Revenue: Grew by 77%, from $6,000 to $10,620.
- Conversions: 26 Reviews across multiple platforms in the 12 months.
Conclusion
Wise Surge Digital Marketing’s Customer Activity Domination Roadmap delivered transformative results for Chef Chic. By automating review collection with ReviewLead and strategically managing their online reputation, we helped Chef Chic increase their reviews from 1 to 107 and grow their revenue by 77%. This case study demonstrates the power of a tailored, data-driven approach to building trust, improving conversions, and driving sustainable growth.